Privacy policy

1.Who we are & what we collect

Vibezena Limited ("Vibezena", "we", "us") is a travel agency registered in Queenstown, New Zealand. When you browse our site, send an enquiry or book a trip, we may collect:

• Contact details — name, email and phone number you give us in forms or calls.
• Trip details — dates, group size, preferences and anything else you share so we can plan properly.
• Booking data — confirmed itineraries, payments status (processed by our payment partners, never stored as card numbers on our side).
• Site usage — anonymised analytics about which pages get visited (see our cookie policy).

2.How we use your information

Everything we collect has a job to do — we don't gather data for the sake of it:

• Replying to your enquiries and preparing quotes.
• Building and booking your itinerary (flights, hotels, activities, evening events).
• Supporting you during the trip — including the 24/7 on-trip line.
• Sending trip documents, updates and occasional offers you can opt out of any time.
• Meeting legal and accounting obligations under New Zealand law.

3.Who we share it with

We share the minimum needed to deliver your trip — nothing more:

• Travel partners — airlines, lodges, activity operators and event venues that need your name and requirements to confirm bookings.
• Service providers — payment processors, email platforms and analytics tools bound by their own privacy obligations.
• Authorities — only where the law requires it (e.g. border or safety requirements).

We never sell your personal information to anyone, ever.

4.Cookies & tracking

Our site uses a small set of cookies to remember preferences and understand which content helps visitors. You can decline them in the banner on the home page or in your browser settings — the site keeps working either way. Full details live in the cookie policy.

5.Storage, security & retention

• Data is stored on secure servers with access limited to the team members who need it.
• Enquiry details are kept for up to 24 months; booking records are kept as long as NZ tax and travel law requires (usually 7 years).
• When data is no longer needed, it is deleted or anonymised.

6.Your rights

Under the NZ Privacy Act 2020 you can:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your data where the law allows.
• Opt out of marketing messages at any time.

To use any of these rights, contact us using the details in section 7 — we respond within 20 working days, usually much faster.

7.Contact & complaints

Privacy questions, requests or complaints go to:

• vibezena@gmail.com
• +64221090749
• 23 Hawthorne Drive, Frankton, Queenstown 9371

If you're not happy with our response, you can complain to the New Zealand Office of the Privacy Commissioner (privacy.org.nz).