Terms of service

1.The agreement

These terms form the agreement between you and Vibezena Limited, a travel agency based at 23 Hawthorne Drive, Frankton, Queenstown, New Zealand. They cover enquiries, quotes, bookings and the trips themselves. When you confirm a booking, you confirm these terms.

We act as a booking agent and trip designer — transport, accommodation, activities and events are delivered by independent partner operators, each with their own conditions we pass on to you.

2.Quotes & bookings

• Quotes are valid for 14 days and based on availability at the time — prices can move until a deposit locks them.
• A booking is confirmed once we receive your deposit (usually 20% of the trip price) and you receive our written confirmation.
• The balance is due 30 days before departure unless your confirmation says otherwise.
• Prices are in New Zealand dollars and include GST where applicable.

3.Changes & cancellations

• Your changes: free date or itinerary moves up to 72 hours before departure where partners can accommodate; closer than that, supplier fees may apply.
• Your cancellations: 30+ days out — full refund minus a NZ$95 admin fee; 14–29 days — 50% refund; under 14 days — partner-dependent, we'll fight for the best outcome.
• Our changes: if a partner cancels or weather kills an activity, we rebook an equivalent or refund that segment — your choice.
• Force majeure: events outside anyone's control (storms, closures, strikes) get re-planned first, refunded second — always fairly.

4.Your responsibilities

• Give us accurate details — names as per passport, honest fitness levels, dietary needs up front.
• Carry valid ID; casino hotels and event nights are strictly 18+ and check photo ID at entry.
• Hold travel insurance that covers your planned activities — we can recommend providers but the policy is yours.
• Treat guides, partners and other guests decently — we can end a trip without refund for genuinely dangerous or abusive behaviour.

5.Liability

Adventure activities carry inherent risk — that's the honest truth and part of their appeal. Partners are responsible for delivering their services safely; Vibezena is responsible for planning and booking them competently.

• We're liable for our own negligence, to the extent NZ law allows.
• We're not liable for partner failures beyond helping you claim against them — we choose partners carefully precisely to avoid this.
• Nothing in these terms limits your rights under the NZ Consumer Guarantees Act or Fair Trading Act.

6.Website use

• Content on this site — text, design, itineraries — belongs to Vibezena; please don't republish it commercially.
• Prices and availability shown online are indicative until confirmed in writing.
• Don't misuse the site (scraping, probing, spam) — the usual common-sense stuff.

7.Governing law & contact

These terms are governed by New Zealand law; disputes go to NZ courts or, preferably, a friendly conversation first.

• vibezena@gmail.com
• +64221090749
• 23 Hawthorne Drive, Frankton, Queenstown 9371